SURVEY SHOWS QUEENSLAND’S TAXI PERFORMANCE WORLD CLASS

Media Release
July 7, 2016

A new Queensland taxi survey showing a high level of customer satisfaction has debunked many myths according to Taxi Council Queensland (TCQ).

The Department of Transport and Main Roads has released the findings of its latest mystery shopper survey showing an aggregate Key Performance Indicator score of 81 per cent, up from its previous score of 77 per cent in 2013.

TCQ chief executive officer Benjamin Wash said while the industry must always continue to improve customer service, the survey shows the true picture and corrects mistruths that are peddled primarily by those with vested interests.

“I am not surprised by what the Roy Morgan survey found, particularly in the key area of customer safety which remains consistently high at 90 per cent. Queensland taxis are world class when it comes to safety, service to the disabled community and the environment.”

The survey also found 98 per cent of respondents considered taxi drivers to be well presented and groomed, while a six year high of 96 per cent of respondents found the taxi interior to be clean and well looked after.

Mr Wash says the travelling public will be heartened by the results, which also highlighted reduced waiting times.

“The majority of taxis booked in advance arrived on time or early, but just as encouragingly the average wait time for taxis has fallen, showing a two minute improvement compared with the time recorded five years ago.”

Mr Wash said the survey’s findings prove that the state’s taxi industry is not just the nation’s premier service but ranks with the world’s best.

“I have travelled all over the globe and it’s arguable that no-one comes close to the level of all-round service that Queensland delivers. It is safe, reliable and puts the customer first.

“That said, we will not rest on our laurels and always welcome customer feedback on their taxi experience.”
ENDS

NEW QLD LIQUOR LAWS COULD TRIGGER BACKLASH

Sky News Published: 1:35 pm, Thursday, 30 June 2016

​Queensland clubs and bars are bracing for the angry wrath of patrons when new liquor laws come into effect this weekend.

Nick Braban, who chairs the Valley Liquor Accord which represents 62 licensees in the Fortitude Valley, says the state government has not done enough to spread the word about the changes and he’s concerned the burden will fall on staff.

‘The Valley is a well run precinct but the punters will be confused about what the new laws are and staff are really going to have to convey the message that should have been delivered by government,’ Mr Braban told AAP.

​’We are concerned staff, security and management will become a flash point for conflict because people don’t understand what is going on.’

Under the new laws, licensed premises can only operate until 2am, unless they are within a designated safe night precinct, like Fortitude Valley, where the closing time is 3am.

The ban on the sale and supply of rapid intoxication drinks after midnight includes jelly shots, bombs and those containing more than 45 millilitres of spirits or liqueur.

Mr Braban is urging patrons to head out earlier so their evening isn’t cut short by the new laws.

A lockout of 1am at all venues will start in February.

The Taxi Council of Queensland will monitor the movement of patrons over the coming weeks to determine if any changes, including the relocation or extension of ranks, are required.

Gold Coast Cabs CEO Gordana Blazevic said the change in licensing hours is likely to cause issues during times when major events are held.

Attorney-General Yvette D’Ath said the government has taken measures to inform the public including running ads for ‘more than a week’ and in-venue signage.

‘The government has also been running radio and print advertisements for more than a week to make sure information about these changes, which honour an election commitment, is publicly available,’ she told AAP.

‘UBER REVIEW’: TAXI COUNCIL SAYS BAN RIDE SHARE, UBER IS JUST A TAXI

Brisbane Times, Jorge Branco, June 24 2016

The government should block “ride sharing” in Queensland because Ubers are just taxis, the cab industry argues.

In its submission to the critical review charged with determining the future of cabs, ride-sharing and other personalised transport, Taxi Council Queensland essentially called for a ban on Uber in its current form.

The peak body demanded “full compensation” for licence owners who have seen their values halved since the rival service’s launch if changes were made to the current regulations.

After months of calling for an “even playing field”, CEO Benjamin Wash justified the appeal for a ban on his rivals by arguing ride-share cars were no different to cabs in Queensland, due to the state’s “unique” industry.

“Context matters here,” he said.

“If you go to San Francisco or almost anywhere in the United States – in fact, almost anywhere in the world outside of Queensland – a taxi is something that you hail.

​”You don’t book it.”

He said Uber and other ride-sharing apps were “genuinely innovative”, in the US and many parts of Europe but in Queensland, it amounted to nothing more than a “low-cost illegal taxi”.

Mr Wash said this view was shared by 67 per cent of respondents to a TCQ-commissioned survey, performed by RPS on a relatively small 800 people, with a margin for error of 3.5 per cent.

He also plugged results showing two in three people were satisfied with Queensland taxis, meaning one in three weren’t.

According the ride-share giant, it has 7000 active drivers (four trips in the past 28 days) and half a million riders (one trip in 28 days) in Queensland.

The company refused to share trip numbers beyond celebrating its 10 millionth trip Australia-wide in August last year.

But Mr Wash said the cab rival’s increasing appeal was all about price, not service or innovation, and a quarter of a million people used cabs every single day.

A discussion paper, which TCQ claimed was designed just to give politicians a “politically expedient” way to legalise ride sharing, was released in late April.

It set out four options for the future of the industry, ranging from maintaining the status quo to full deregulation.

Uber called for the review to adopt the third option, which would see ride-share legalised with a new licence category but restricted to the booked market, with hailing and cab ranks restricted to taxis.

The company refused to comment on the TCQ’s submission but argued that it was significantly different to a taxi, in large part because of the use of personal vehicle, flexible hours and the inability to be hailed.

TCQ failed to argue for a particular option in its submission, instead laying out a list of 31 recommendations.

Mr Wash said he would accept ride-sharing apps such as Uber, Lyft and GoCatch in their current form, so long as the taxi industry was allowed to adopt a similar model by scrapping requirements to service disabled people and customers in less-populated and therefore less-profitable areas.

“What we’re saying is they need to operate legally and there needs to be a level playing field,” he said.

“If a low-cost model is considered the ideal model, then you equally have to give those of us who work under a high-cost model the opportunity to migrate to a low-cost model.

“If the Uber model is considered superior, then let everyone migrate to that.”

He argued that result would be bad for consumers.

TCQ backed an idea floated in the green paper, that Mr Wash said was originally his own, to integrate taxis into the public transport network. It called for reform to expensive CTP insurance for cabbies and a review of the fare structure to reduce prices.

Among the recommendations were several measures that appeared to be hostile towards ride-sharing, including a ban on surge pricing, the review of using phones during trips and regulation of vehicle numbers and mandatory affiliation with a single booking company.

“If ride-sharing is something you want to bring into the market then fine,” he said.

“But allow us to make the choice to remain a taxi or become a ride-share.”

TAXI COUNCIL QUEENSLAND ATTACKS RIDESHARING REVIEW

Taxi Council Queensland attacks ridesharing review

ANTHONY TEMPLETON, The Courier-Mail
June 22, 2016 11:59am

THE Taxi Council Queensland has attacked the review into ridesharing services such as Uber and questioned the credibility of the former public service boss leading it.

The review, done by Jim Varghese and the Options for Personalised Transport taskforce, put forward four options to settle the dispute between Uber and the taxi industry and a final recommendation will be put to the State Government in July.

Reforms could include only allowing ride-sharing in the southeast, keeping current rules in place, introducing new categories of license or deregulating the transport industry but retaining an accreditation system.

But the Taxi Council is concerned the results of the review have been pre-determined and chief executive Benjamin Wash labelled the process “farcical”.

“TCQ and other stakeholders have spent considerable money and time to maturely discuss the best outcome for Queenslanders, and we have kept within the terms of reference, but the taskforce seems to be focusing on public popularity and moving the goalposts,” he said.

“The taskforce would have received hundreds of submissions and thousands of pages, which takes time to carefully analyse and consider, so how can they even suggest preferred options at this stage, unless they have another agenda?”

But Mr Varghese said the review did not have any pre-determined outcomes.

“The taskforce has not made a final decision about what we will recommend to government, and will not make a decision until the hundreds of submissions we have received are analysed,” he said.

An Uber spokesman said the company believed the review was a worthwhile exercise to ensure the right policies would be adopted.

“We’re confident the independent review panel is assessing the views from all industry participants, and in considering reform options acknowledges that decisions need to be taken to deliver true reform that benefits the vast majority of Queenslanders,” he said.

Mr Wash said transport policies were crucial to the state’s economy.

“This is an opportunity for the Queensland Government to get this right, and the taskforce needs to stop media comments, read the submissions, carefully consider what is in Queensland’s best interests and stop being influenced by social media commentary,” he said.

It comes as the taxi industry and Uber are locked in a bitter battle for market share, despite the ride-sharing service being illegal in Queensland.

Taxi licence values have halved since the introduction of Uber into the market.

The State Government and Uber have been contacted for comment.

TAXI COUNCIL CASTS DOUBT ON TRANSPORT REVIEW CREDIBILITY

Media Release
22 June 2016


Taxi Council Queensland (TCQ) has questioned the credibility of the current review into personalised transport following public comments by taskforce chair Jim Varghese.

TCQ Chief Executive Officer Benjamin Wash said with submissions only closing a week ago, comments by Mr Varghese that there are already preferred options make the entire review process look farcical.

“The taskforce has stated that they would consider all recommendations and provide a report to the Government at the set time, which at this stage is the end of July.

“The taskforce would have received hundreds of submissions and thousands of pages, which takes time to carefully analyse and consider, so how can they even suggest preferred options at this stage, unless they have another agenda?” he asked.

Mr Wash pointed out that the review was of great importance to the state’s economy and future transportation needs, and that comments by the taskforce chair “belittled the process and implies that there may be a predetermined outcome.”

He said Mr Varghese’s comments that people could still comment online are also worrying.

“What is going on here? TCQ and other stakeholders have spent considerable money and time to maturely discuss the best outcome for Queenslanders, and we have kept within the terms of reference, but the taskforce seems to be focusing on public popularity and moving the goalposts.”

“This is an opportunity for the Queensland Government to get this right, and the taskforce needs to stop media comments, read the submissions, carefully consider what is in Queensland’s best interests and stop being influenced by social media commentary.”

The Taxi Council calls on the Queensland Premier to ask Mr Varghese to confirm that his recommendations haven’t been pre-determined and are based on properly considering all of the submissions to his Review.
ENDS

TAXI RANK INFORMATION FOR STATE OF ORIGIN CUSTOMERS

Media Release
22 June 2016

Taxi Council Queensland (TCQ) will again be operating a secure rank on Castlemaine Street outside the YMCA after the State of Origin Game 2 tonight from 9:30pm – 12:30am, subject to the completion of the match.

Taxis will also be available on Petrie Terrace as per usual in the rank outside Hotel LA.

TCQ suggests customers order taxis, and due to limited access resulting from traffic congestion, arrange to be picked up away from Suncorp Stadium.

Customers should take note when ordering taxis that access to Milton Road, Castlemaine Street and Caxton Street will be limited.

Patrons with a disability can be dropped off and picked up from the disabled zone in the secure rank on Castlemaine Street, or in the disabled zone in the Suncorp Stadium Northern Plaza off Castlemaine Street.

TCQ reminds customers that no abled passengers will be picked up from disabled zones.

Smartphone users can also access the Yellow and Black & White apps to book a service.
ENDS

QLD NEEDS TAXI COMPETITION: UBER RIVAL

Melissa Grant
June 11, 2015, 12:31 pm

Queensland should abandon any plans to ban global ride-sharing app Uber and look at ways to reduce taxi fares, says the boss of a rival taxi booking app.

Ned Moorfield, CEO and co-founder of goCatch, said Uber had created an uneven playing field in the Queensland taxi industry, but that didn’t mean it should be banned.

goCatch allows passengers to directly connect with licensed drivers, and charges drivers part of their booking fee for the trip, whereas Uber connects two private individuals to arrange a ride.

“A response to shut it down would be wrong because that’s just protecting the incumbents,” Mr Moorfield told AAP on Thursday.

“Over time the regulations have evolved to protect the incumbents and stop competition.”

Instead, the government should examine Uber’s offering and look at how it could reduce operating costs – which had pushed up cab fares – for licensed taxi drivers.

This included reducing the expense of licensed taxi plates, which cost cab owners thousands each year to lease, he said.

Uber has also accused the government of protecting the taxis’ monopoly, and says it’s merely helping implement the government policy of encouraging car pooling.

But Taxi Council Queensland hit back, saying the taxi industry had more regulations and checks to abide by than Uber, which was trying to bully its way into the market.

The government has issues with Uber’s regulation of drivers, criminal history checks and daily reporting, which occur in the broader taxi industry.

Mr Moorfield, who will meet Queensland’s taxi regulator on Thursday afternoon, said the government needed to move quickly to create a level playing field, while ensuring public safety and requiring all drivers to have commercial insurance.

AAP

https://au.news.yahoo.com/qld/a/28401553/qld-needs-taxi-competition-uber-rival/

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