Taxi industry urges Queenslanders to make safe travel choices this silly season

Media Release
November 27, 2020

As the year draws to a close, venues will be quickly booking up with work functions and celebrations aplenty. With the ‘silly season’ just around the corner, the taxi industry is getting ready for its busiest time of the year and its peak body, the Taxi Council of Queensland (TCQ), is issuing a timely reminder for party-goers to prioritise safety when planning their journeys to and from festivities.

TCQ CEO, Blair Davies, says grabbing a cab takes the hassle out of finding and paying for parking and removes the need for anyone to draw the short straw of designated driver. Taxis are more than just a convenient choice, it’s the extra level of safety taxis provide to passengers that makes them the obvious option when heading home after a big night out.

“As always, our drivers will be working around the clock to shuttle passengers across Queensland as social calendars start filling up – but we can’t stress enough how important it is to keep safety a priority during a period where people are in a ‘festive’ state of mind.

“Taxis are easily the safest way for the public to get from A to B because they are all fitted with high-quality security camera systems and hardwired GPS tracking, safety features that ride-share vehicles typically never have.

“When you get into a taxi, it’s clearly identifiable as a vehicle accredited to provide a public transport service. It’s quite a different level of safety to jumping into a stranger’s private car, which may or may not be the one that’s been booked through an online platform,” says Mr Davies.

Mr Davies says while taxis are ready to service all Queenslanders during this busy time of year, they could always use a few extra hands at the wheel.

“Queenslanders are entitled to let their hair down after what has been an especially trying year, but it’s important to plan your journeys ahead of time as demand for taxis peaks and the roads get incredibly busy. As demand for taxis picks up during the festive season, it’s a great time to join the industry – or perhaps to swap over to taxis, for anyone who’s been a ride-share driver.

“Anyone looking for a change in career would be very welcome to try their hand at driving for a couple of shifts or more in a cab. Taxis are not just safer for passengers – they’re also a safer option for drivers as well.

“We know it’s been a tough year for everyone in the personalised transport sector and ride-share drivers have experienced probably the worst of it as passengers started factoring in the cleanliness of private cars versus commercially sanitised public vehicles such as taxis. It’s yet another reason for anyone thinking about driving, to consider joining our ranks and become a Queensland cabbie.”

Mr Davies also says the onus for safety this Christmas is not just on transport providers, but is also on the public, issuing a reminder for everyone to follow road safety rules and make smart choices.

“It seems a silly thing to remind people of, but remember to look both ways when crossing the street; always wear your seatbelt when travelling in a car; and don’t get behind the wheel if you’ve had one too many end-of-year beverages – that’s the time to grab a cab!”

ENDS

Scooting sounds like fun, but what about safety and public nuisance?

Media release
October 30, 2020

The emergence of new micro-mobility services, such as dockless electric scooters, have proved an inter-esting innovation within the transportation industry over recent years, with companies like Lime and Neu-ron Mobility pitching themselves as convenient and cost-effective mobility options for consumers. How-ever, the Taxi Council of Queensland (TCQ) is warning Local and State Governments that they need to take a more careful approach to these new technologies, and not only for the sake of protecting the safety of e-scooter users but for the wider community also.

While ‘e-scooters’ appear to have found something of a market fit in Brisbane and are now trying to do the same in Townsville, negative headlines about safety concerns continue to dominate. Overseas re-ports consistently show that e-scooter accidents not only can, but do happen and frequently result in seri-ous injuries requiring hospitalisation and sometimes result in death. They sound a warning bell for the Queensland Government and Local Councils that safety concerns about e-scooters are serious and they do not seem to be going away, especially while new developments in their technology tend to focus on making them bigger, go further and at faster speeds.

The death of a Lime Scooter user in Brisbane in May 2019 was the first serious event locally that high-lighted the risks e-scooters carry, when a 50-year-old man was allegedly found to be travelling well above the advised speed limit, resulting in a crash and head injuries that unfortunately proved fatal.

This incident saw Pedestrian Council of Australia Chairman, Harold Scruby, call for all e-scooters to be banned, along with the Queensland Ambulance Service issuing safety warnings to all riders following a spate of hospitalisations as a direct result of scooter accidents.

The Queensland Government and Brisbane City Council nevertheless permitted e-scooters to continue operation, presuming the community remained supportive of the technology, and still wanted access to the ‘fun’ and novel convenience it offered for getting short distances around the city.

The positives of easy scooting, however, also come with other downsides than user safety worries. For example, TCQ is particularly concerned that scooters are being left haphazardly on footpaths around city central business districts or simply abandoned and dumped in other public spaces.

“The haphazard discarding of scooters on Brisbane footpaths has become more than just a general nui-sance for pedestrians, it’s creating trip hazards for taxi passengers getting in and out of cabs, and poten-tially dangerous obstacles for people with sight impairment or using a wheelchair or mobility scooter. It’s time for some of the rights of e-scooter users to be reined in so that the rest of the community can enjoy their rights to unobstructed use of public footpaths,” says TCQ CEO, Blair Davies.

Countries such as New Zealand have seen legal damage payouts close to $14million to date as the result of dangerous scooter incidents, with France and Spain completely banning all forms of e-scooters,

emphasising an urgent need for all levels of government in Queensland to take the necessary precau-tions now to ensure e-scooters are safe for our communities.

“Urban CDBs are not the wild west and so leaving it up to e-scooter businesses to set their own safety standards is not an option. It is up to the State Government and City Councils to ensure micro-mobility scooters are properly regulated so they don’t put the community at risk or inconvenience. E-scooter users should be able to happily zip and scoot around town, but only if they can do so without causing harm or inconvenience to everyone else,” says Mr Davies.

ENDS

Dear future Premier, the CTP scheme is a disaster for taxis; please fix it!

Media Release
October 23, 2020

The Taxi Council of Queensland (TCQ) is urging all political parties contesting the upcoming election to take a stand on the outrageous inequality in Queensland’s Compulsory Third Party (CTP) insurance scheme, causing hardworking cabbies to pay premiums massively higher than their counterparts operating ride-sourcing vehicles.

Because of an anomaly in the current CTP scheme, taxi operators pay almost $3,000 a year more per vehicle for CTP than their competitors, despite the respective services being provided, having near identical risk profiles.

It’s an inequity that TCQ CEO, Blair Davies, says carries “no rhyme nor reason” and puts an unnecessary financial burden on Queensland small businesses that local communities rely upon for essential travel services.

About 80 per cent of the Queensland taxi fleet are hybrid sedans or wagons that are affected by the classification anomaly in the CTP scheme. The other 20 per cent are wheelchair accessible vehicles and are allocated to a different CTP class than taxi sedans. Much to the annoyance of disability advocates, none of the ride-sourcing platforms operating in Queensland, or elsewhere in Australia, have any wheelchair accessible vehicles in their fleets (i.e. 0 per cent).

“TCQ is calling on everyone putting themselves up for election to form Government, to make a decision about whether it’s fair and whether it’s reasonable, to have government regulated CTP premiums for taxis at $3,731 per annum while an equivalent ride-sourcing vehicle, backed by billion dollar multi-nationals, gets away with paying just $811 per annum,” says Mr Davies.

“We are seeing small taxi businesses, many of which are simple family businesses, being driven into fi- nancial difficulty, and even bankruptcy, because of excessive cost burdens that their competitors escape through loopholes or special exemptions. CTP premiums are not the only example of excessive costs be- ing born by mum and dad taxi operators, but they are the biggest one and the one that Government could quickly fix.”

“This is a not a cry for a handout or even a help-up. The taxi industry is simply asking whoever makes up the next State Government to prioritise the removal of grossly unfair advantages created by government regulation that favour huge foreign companies over Queensland small businesses. Queensland cabbies can compete with the best in the world, but let us do so on a level playing field and stop tying our hands behind our backs with unfair extra costs.”

“We hear a lot from Governments around the country saying they want to get their economies growing again and acknowledging they need to support local businesses, particularly their local small businesses, to make that happen. Well it’s time to move past the rhetoric and commit to action. Time is up on hoping the CTP inequality might fix itself, it’s not a mirror that needs looking into, it’s a real problem that needs to be fixed as a priority by whoever gets to be the next Queensland Government,” Mr Davies continues.

Within the personalised transport sector, taxis are usually categorised as an essential service. During times of natural disaster or crisis, such as cyclones, floods and bushfires, taxis are typically the last vehicles on the road before conditions become unsafe and some of the first vehicles back on the road helping with the recovery. Mr Davies says this commitment by cabbies to support and service their local communities was again on show this year during COVID-19, even when travel and gathering restrictions made it difficult and uneconomic for taxis to be operating.

“Queensland taxis remained on the road throughout COVID because that’s who we are and what we do. Cabbies are members of their communities and committed to providing them with essential travel services when they need them. Being local small businesses is really what makes us different to ride-sourcing companies and, quite frankly, we’re proud about being local and different,” says Mr Davies.

Mr Davies says the TCQ’s appeal to political parties to commit to fixing anomalies in the CTP scheme carries with it, a message to Queensland voters. “It’s time for communities to value their local businesses, particularly their local small businesses, and to demand the removal of regulatory cost burdens that fall unfairly Queensland businesses. It may not be unreasonable for large companies to leverage economies of scale that they create, but it is completely another matter when the businesses of large foreign multi- nationals are allowed to escape or avoid costs because of unduly favourable treatments by government.

“The Queensland CTP scheme is a disaster for local small business taxi operators and it is well and truly overdue for fixing. No matter who wins the upcoming election, removing the inequity in the CTP scheme for Queensland taxi operators deserves to be one of their top priorities,” says Mr Davies

ENDS

TCQ President’s Message

31/07/2020

Over the last four (4) months Taxi Council of Queensland (TCQ), together with the Australian Taxi Industry Association (ATIA) have successfully lobbied for the inclusion of the taxi industry in a number of financial assistance packages being paid by the Federal and State Governments, associated with the economic fallout caused by the COVID-19 pandemic.

Initially, this effort involved ensuring that sole traders, as well as partnerships and trusts, were eligible for the Federal Government’s JobKeeper assistance package. The ATIA, through our CEO Blair Davies joined with a number of other like-minded peak bodies to lobby the Federal Government to ensure small business owners were eligible for the financial assistance. With the Federal Government ultimately accepting the principle being advocated, the ATIA then worked with the ATO to determine how and when taxi drivers, operators and licence owners could qualify for the JobKeeper package. Pleasingly, much of the Australian taxi industry has been able to enrol for JobKeeper using the guidance and assistance of ATIA.

An important aspect of this scheme is that as small business owners, taxi drivers and operators have been able to continue providing transportation services for their local communities, even when it wasn’t really viable to do so. Being able to access the Federal Government’s support has been crucial for keeping taxis on the road and ensuring our local communities did not go without an essential service, critical to the wellbeing of so many Australians.

Concurrent with the effort to secure access to JobKeeper for most of the Australian taxi industry, the TCQ was lobbying the State Government to provide funding assistance to members so that the Queensland taxi industry would be in good shape to support economic recovery in their communities. The hard work that went into that lobbying proved very successful. On 16 June 2020, Premier Palaszczuk announced the COVID-19 Unite and Recover Financial Assistance Package for the taxi and limousine industries. The $23 million stimulus package includes:

· One-off payments of $3,500 per vehicle to taxi operators.

· One-off payments of $1,000 per licence to taxi licence holders.

· One-off payments of $1,500 per affiliated taxi (up to a maximum of 1,000 taxis) to booking services predominantly dispatching taxis

· One-off incentive payments of an additional $1,000 per vehicle for Wheelchair Accessible Taxi (WAT) operators.

To access the $23 million funding, members will need to lodge an application through the Queensland Rural and Industry Development Authority (QRIDA). TCQ has been advised that the applications process will open in early August 2020.

The Queensland Government’s assistance package to the Queensland taxi industry is the biggest of any State in overall size and on a per taxi basis. It represents a fantastic result for TCQ members.

It was particularly gratifying that Transport and Main Roads Minister, Hon Mark Bailey, specifically and exclusively thanked our CEO Blair Davies and the TCQ for our efforts in helping to formulate and structure the package. The funding also builds on the previously announced $54.5 million Essential Transport Services Package released in April 2020. This package also resulted from the TCQ’s advocacy that was undertaken at the start of the lockdown period and included:

· Extending existing booked hire/taxi driver authorisations and taxi licences for six months.

· A further waiver of the annual Taxi Industry Security Levy in 2019/20.

· Extending all existing booking entity authorisations for six months.

· Waiving fees for operators to de-register and re-register their vehicles

These packages come on top of the announced $21 million Wheelchair Accessible Taxi (WAT) Grant Scheme, which is enabling WAT operators to receive a government grant of up to $45,000.00 to assist in the replacement of WAT vehicles. Yet again, this package resulted from the sustained and strategic advocacy efforts of the TCQ. This scheme is now in its third round of grants and it is hoped that WAT operators will take advantage of this scheme to modernise the Queensland WAT fleet.

Clearly, the advocacy of both the TCQ and the ATIA has successfully delivered substantial outcomes for all facets of the Queensland taxi industry, and more broadly the Australian taxi community. It is essential that the taxi industry remains strong and united, so that over time we can emerge from the difficulties we have had to confront over the past 6 years.

TCQ backs COSBOA and the Federal Government on ‘Go Local First’ Campaign

Media release
10 July 2020 

The Taxi Council of Queensland (TCQ) has congratulated the Council of Small Business of Australia (COSBOA) and the Federal Government on launching the Go Local First campaign, encouraging the Australian community to support their local small businesses.

The Australian taxi industry comprises over 70,000 small businesses, providing essential transportation services to their local communities.  The taxi industry is represented on COSBOA by its national peak body, the Australian Taxi Industry Association (ATIA).  TCQ is a member of the ATIA.

“Like many other industries comprised of small businesses, the taxi industry has been doing it very tough during the COVID-19 pandemic.  As small businesses, our members just don’t have the endless reserves of money behind them to wait out the pandemic.  We definitely need communities across Queensland to take on board the message behind the Go Local First campaign, and to use their local taxi service when needing to travel from A to B,” said TCQ CEO, Blair Davies.

“COSBOA’s campaign is a timely one.  The closing of Australia’s borders has proved a very useful reminder of how valuable a level of self-sufficiency can be and how important local business providers are in that regard.   Buying a ‘cheap’ product or service online or from an overseas platform may come at a surprisingly high cost, if it ends up putting your local small business operator out of business,” said Mr Davies.

“The COVID-19 pandemic has brought the importance of buying locally into much better focus.  In the personalised transport sector, we saw regular taxi services continue to make themselves available for hire, even during the times of greatest restrictions on movement and gatherings.  It probably wasn’t viable to be on the road at the time but our cabbies’ commitment to serve their local communities made sure that services remained available to everyone that needed them.”

“As Queensland emerges from the pandemic, and more and more of our fair weather friends in the other segments of the personalised transport sector return onto the road to offer services, there is a clear choice for consumers as to which service to support.  We simply ask the community to remember to Go Local First when making those buying decisions,” said Mr Davies.

Queensland’s cabbies proudly remained on call 24/7 during the height of the COVID-19 crisis and they continue to stand ready to provide safe and reliable transport for their local communities now in the emerging recovery.

ENDS

Queensland tax drivers welcome $23m package to help boost COVID-19 recovery

17/06/2020

The Taxi Council of Queensland (TCQ) has welcomed the Palaszczuk Government’s announcement of a $23million package to help Queensland taxi operators and licence owners recover from the devastating impacts of the COVID-19 pandemic.

TCQ reached out to the Minister for Transport and Main Roads, Hon Mark Bailey, about the desperate plight of industry members as demand for taxi services plummeted by 70 and 80% due to restrictions on business and leisure travel aimed at containing possible transmission of coronavirus within the community.

Premier Palaszczuk and Minister Bailey both heard and agreed with TCQ’s message that everyone in the industry had been affected, suffering severe economic loss.

Palaszczuk said: “We know many taxi and limo drivers have been hit hard from the COVID-19 restrictions.

“This has happened at the same time as more Queenslanders with a disability and seniors are becoming more reliant on our taxis to travel safely. There are more than 3,200 taxi licences and 500 limousine licences across Queensland, representing thousands of small businesses, mums and dads who need our support.

“This funding package will ensure that they’re not only supported but also that our taxi services are available to those who need it most.“

TCQ CEO Blair Davies was quick to praise the State Government for working with the taxi industry in a bid to re-boot the Queensland economy as the COVID-19 threat appears to have been contained.

Davies said: “It has been a very tough few months for the Queensland taxi industry, but we have a proud history of working with Government and the community in times of crisis and natural disaster.

“Along with many other industries, we have been brought to our knees by COVID-19 but it is now time to start standing back up and get going again. The Government’s assistance package will be a well-timed tonic to help our members do just that.” The $23 million unite and recover package includes:

  • one-off payments of $3,500 per vehicle to taxi and limousine operators;

  • one-off payments of $1,000 per licence to taxi and limousine licence holders;

  • one-off payments of $1,500 to authorised booking entities for each affiliated taxi/limousine, capped at 1,000 vehicles and for entities that provide booking services predomi- nantly for taxis and/or limousines;

  • one-off incentive payments of an additional $1,000 per vehicle for Wheelchair Accessible Taxi (WATs) operators.

Queensland’s cabbies remained on call 24/7 during the height of the COVID-19 crisis and they continue to stand ready to provide safe and reliable transport for their local communities now in the emerging recovery.

https://www.taxi-point.co.uk/post/queensland-taxi-drivers-welcome-23m-package-to-help-boost-for-covid-19-recovery

TCQ congratulates Government on its $23 million unite and recover package for the Queensland taxi and limousine industry

Media release
16 June 2020

The Taxi Council of Queensland (TCQ) has welcomed the Palaszczuk Government’s announce- ment of a $23 million package to help Queensland taxi operators and licence owners recover from the devastating impacts of the COVID-19 pandemic.

TCQ reached out to the Minister for Transport and Main Roads, Hon Mark Bailey, about the desperate plight of industry members as demand for taxi services plummeted by 70 and 80 per- cent due to restrictions on business and leisure travel aimed at containing possible transmission of coronavirus within the community. Pleasingly, Premier Palaszczuk and Minister Bailey heard TCQ’s message loud and clear that everyone in the industry had been affected, suffering severe economic loss.

TCQ CEO Blair Davies said it was great to see the State Government and the taxi industry working together now on re-booting the Queensland economy as the COVID-19 threat appears to have been contained. Taxis have a vital role to play in Queensland’s economic recovery and are ready to do so.

“It has been a very tough few months for the Queensland taxi industry, but we have a proud his- tory of working with Government and the community in times of crisis and natural disaster.

Along with many other industries, we have been brought to our knees by COVID-19 but it is now time to start standing back up and get going again. The Government’s assistance package will be a well-timed tonic to help our members do just that,” said Mr Davies.

The $23 million unite and recover package includes:

  • one-off payments of $3,500 per vehicle to taxi and limousine operators;
  • one-off payments of $1,000 per licence to taxi and limousine licence holders;
  • one-off payments of $1,500 to authorised booking entities for each affiliated taxi/limou- sine, capped at 1,000 vehicles and for entities that provide booking services predomi- nantly for taxis and/or limousines;
  • one-off incentive payments of an additional $1,000 per vehicle for Wheelchair Accessible Taxi (WATs)

As an essential service for communities across the State it simply was never an option for taxis not to remain available for those who want and need them. Queensland’s cabbies remained on call 24/7 during the height of the COVID-19 crisis and they continue to stand ready to provide safe and reliable transport for their local communities now in the emerging recovery.

ENDS

State Government rescue package to taxi, rideshare, limousine drivers and operators

25/04/2020

The State Government will today announce a $54.5 million rescue package for the transport sector, including taxi, rideshare and limousine drivers and operators, due to the impacts coronavirus.

Among measures included will be the automatic extension of booked hire and taxi authorisations and taxi and limousine licences for another six months.

The $54.5m also includes funding to keep air, bus and ferry services running.

A fee for deregistering and re-registering vehicles would also be waived, with some operators indicating they want to reduce their fleet sizes for the duration of the pandemic.

The measures have been welcomed by the taxi industry, which along with other operators had been hit hard by restrictions on non-essential travel.

“Thousands of drivers have been on the frontline in this pandemic helping people with essential travel, but in many the industry have reported a significant drop in bookings,” Transport and Main Roads Minister Mark Bailey said.

“Wheelchair accessible taxis in particular play an important role in connecting vulnerable people to essential services, such as medical and health services, so it’s important that those customers can continue to access services.”

A levy paid for taxi security was also being waived.

The downturn in trips is despite attempts by the industry to adapt to the rapidly changing circumstances, with taxi companies ordering their vehicles to be cleaned more regularly and thoroughly to limit the potential spread of the virus.

Operator 13 CABS also announced it would be turning its taxis into makeshift delivery vans, while rideshare giant DiDi last month announced it would suspend its carpool service.

“I want to acknowledge the industry’s role in keeping Queensland moving during coronavirus, and the effort they’ve put in to make sure that when people need to travel they’re practising social distancing and good hygiene,” Mr Bailey said.

“We’ll continue to work with operators and the industry to support them as they face the challenges of COVID-19.”

Taxi Council of Queensland chief executive Blair Davies said the announcement came at a make-or-break time for the state’s taxi industry.

“It is very tough times for Queensland cabbies at the moment and so the Government’s announcement of fee waivers is welcome news for the industry,” Mr Blair said.

https://www.couriermail.com.au/news/queensland/state-government-rescue-package-worth-545-million-to-taxi-rideshare-limousine-drivers-and-operators/news-story/ec8f67c946f13e75835fe2fa827299dc

Coronavirus: Cairns Taxis assures it will not be shutting down, despite industry ‘on brink of collapse’

14/04/2019

Nearly 40 per cent of its fleet has been taken off the road, but Cairns Taxis assures it will survive the COVID-19 pandemic despite reports the taxi industry has nosedived in regional Australia.

It was reported on the weekend that regional Australia’s taxi industry was “on the brink of collapse”, with coronavirus restrictions leading to a dramatic drop in taxi customers.

Townsville reportedly has fewer than 50 taxis serving the city’s population of 180,000 people, with a Townsville Taxis fuel station recently closing due to the pandemic.

Cairns Taxis chairman Layne Gardiner said the company was not immune to the economic impact of the virus, but was not as hard hit as other regional areas, despite the loss of passengers from Cairns Airport.

He said about 65 per cent of the local fleet of nearly 140 government-licensed taxis was still operational, with many taxis still in use between the city’s major shopping centres.

“It’s definitely challenging without a lot of the pubs and hotels being open,” he said.

“We haven’t got a full fleet on the road at the moment, because people are staying home and are frightened of taking COVID-19 back into their home, because of the proximity of the taxi drivers to them.

“But none of our drivers have tested positive to (the virus) and we have asked them to take all precautions to ensure they’re as safe as they can be, including asking passengers to ride in the back, so they’re not close to the driver.”

Mr Gardiner said the company had also implemented other changes, such as social-distancing measures at the Comport St depot, and expanding the service to accommodate the delivery of parcels, groceries and medicines.

He said the big problem in Cairns was providing transport for disabled and elderly passengers, who relied upon maxi taxis.

“These people will be unable to go anywhere, and they will lose a lot of their mobility,” he said. “I don’t know what the government will do to help these people.

“It’s a major issue, because as far as I know, ride-sharing companies are under no obligation to provide disability transport.”

According to the Taxi Council of Queensland, taxi operators and ride-sharing firms led by Uber have had demand plunge by as much as 70 per cent since the pandemic was declared.

Mr Gardiner said Cairns Taxis, which had been servicing the community since 1966, would not be shutting down.

“There’s no question about whether we will survive this or not, we’ll easily come out the other end just as strong as we were before,” he said.

https://www.cairnspost.com.au/news/cairns/coronavirus-cairns-taxis-assures-it-will-not-be-shutting-down-despite-industry-on-brink-of-collapse/news-story/4025a680b4d42a2f3949576cca73a1d8

Information for Public Transport (taxis, ride-hail services, trains, buses, trams etc)

8/03/2020

People who have travelled from a country or region that is at high or moderate risk for
COVID-19 should monitor their health closely. If you develop symptoms including a fever and cough you should isolate yourself immediately and urgently seek medical attention. Go to www.health.gov.au/covid19-travellers for the list of at-risk countries.

People who think they may have been in close contact with a confirmed case of coronavirus, should also monitor their health and seek urgent medical attention.

This information sheet should be read in conjunction with the ‘What you need to know’ and ‘Isolation guidance’ information sheets at www.health.gov.au /covid19-resources

Advice to drivers of public transport

Drivers of public transport, including taxis, ride-hail services, trains, buses and trams, are advised specific requirements are in place for people who have travelled from a country or region that is at high or moderate risk for COVID-19, or think may they have been in close contact with a confirmed case of coronavirus. Go to www.health.gov.au/covid19-travellers for the list of
at-risk countries and isolation requirements.

What you need to know

  • You do not need to wear a mask if you are healthy.
  • Any passenger with a suspected case of coronavirus, or who has travelled through an
    at-risk country has been advised to wear a surgical mask to prevent spreading the virus.
  • Once passengers have disembarked and the journey is complete, you are not required to take any further measures.
  • You should employ standard cleaning practices at the end of each shift, as part of good hygiene practice.
  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised.

Advice to passengers using public transport

Specific requirements are in place for people who have travelled from a country or region that is at high or moderate risk for COVID-19, or think they may have been in close contact with a confirmed case of coronavirus. Go to www.health.gov.au/covid19-travellers for the list of at-risk countries and isolation requirements.

A guide to home isolation is available at www.health.gov.au/covid19-resources

Travelling to your isolation location

Wherever possible, if you need to travel to your location for isolation (for example, travelling from the airport), you are advised to use a personal mode of transport, such as a car, to minimise exposure to others.

If you need to use public transport (e.g. taxis, ride-hail services, trains, buses and trams), you must take the following precautions:

  • Wear a surgical mask, if available
  • Avoid direct contact with other passengers, drivers and transport staff
  • Practise good hand hygiene and cough/sneeze hygiene:
    • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
    • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
    • and if unwell, avoid contact with others (stay more than 1.5 metres from people).

More information

While coronavirus is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not coronavirus

For the latest advice, information and resources, go to www.health.gov.au

Call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

If you have concerns about your health, speak to your doctor.

https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-drivers-and-passengers-using-public-transport

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